Shipping Policy – FAATU Store
Thank you for shopping with FAATU Store. We are committed to delivering your order accurately, in good condition, and on time.
1. Shipping Locations
We currently ship all over India. For international shipping, please contact us at faatuenterprises@gmail.com.
2. Shipping Timeframe
Orders are processed and dispatched within 1–3 business days. Delivery time may vary depending on your location:
- Metro Cities: 3–5 business days
- Other Areas: 5–8 business days
- Remote/Pincode-Restricted Locations: Up to 10 business days
Note: Delivery times may be affected during peak seasons or unforeseen circumstances.
3. Shipping Charges
We offer free shipping on all prepaid orders above ₹299.
For orders below ₹299 or Cash on Delivery (COD) orders, a nominal shipping fee will apply and will be displayed during checkout.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.
5. Delays or Delivery Issues
If your order is delayed or you experience any issues, please contact our customer service team at:
- 📧 Email: faatuenterprises@gmail.com
- 📞 Phone/WhatsApp: 9806876080
We are happy to assist you with any concerns.
6. Damaged or Lost Packages
If your package is damaged or lost in transit, please inform us within 48 hours of delivery (or expected delivery) so we can take appropriate action, including refunds or replacements as applicable.